Privacy Policy

Giga Ride is a product of Pickpadi Global Ltd, a company registered in the Federal Republic of Nigeria with the Corporate Affairs Commission under registration number RC: 8229347. We operate the Giga Ride passenger app, the Giga Ride driver app and the website getgigaride.com. Pickpadi Global Ltd is the data controller for all personal data described in this policy.

• Account data: name, phone number, email address, profile photo, password credentials and language preference.
• Driver KYC data: driver's licence, vehicle registration and insurance documents, vehicle make, model, colour and plate number, and 5-Point Hub inspection records.
• Location data: pickup and drop-off points, route telemetry, and background location for drivers as disclosed above.
• Trip and bidding data: fare offers, counter-bids, accepted fares, cancellations, ratings and in-app messages.
• Payment data: wallet balance, virtual NUBAN account details, transaction history and payout records. Full card numbers are never stored on our servers.
• Device and usage data: device model, OS version, app version, IP address, crash logs and diagnostic events.

We process personal data to create and secure your account, match riders with drivers, operate the bidding and fare system, process subscription payments and wallet payouts, verify driver and vehicle eligibility, investigate safety incidents and fraud, provide customer support, and comply with Nigerian legal obligations. Our lawful bases are performance of a contract with you, your consent (for location and marketing communications), our legitimate interests in platform safety and fraud prevention, and compliance with legal obligations.

Before a driver may accept rides, we verify their identity and vehicle using the driver's licence and vehicle documents they upload, and we record the outcome of the physical 5-Point Hub audit. These records are retained for the duration of the driver relationship and for the period required by Nigerian transport and tax regulations.

Payments, wallet funding, virtual NUBAN account issuance and payouts are processed by Paystack and Korapay, licensed payment service providers regulated by the Central Bank of Nigeria. Card and bank credentials are handled directly by these processors under their own privacy policies and PCI-DSS obligations; Pickpadi Global Ltd receives only transaction references, statuses and masked identifiers.

We share the minimum data required with: the driver or passenger you are matched with (name, photo, rating, vehicle details and live trip location); our payment processors; cloud hosting and communications providers acting as processors under contract; and law enforcement, regulators or courts where we are legally required to do so or where it is necessary to protect life or investigate a serious safety incident. We do not sell personal data.

Under the NDPR and, where applicable, the GDPR you have the right to access your personal data, correct inaccurate data, request erasure, restrict or object to processing, withdraw consent at any time, request data portability, and lodge a complaint with the Nigeria Data Protection Commission. Requests may be made in-app or by writing to our Data Protection Officer at support@getgigaride.com. We respond within 30 days.

You can permanently delete your Giga Ride account and personal data at any time, without contacting support. In the mobile app, go to Profile → Delete Account and confirm. You may also submit a deletion request by emailing support@getgigaride.com from the address registered on your account.

Deletion permanently removes your profile, contact details, uploaded KYC documents, saved places, device identifiers and marketing preferences. Records we are legally obliged to retain — financial transaction records, trip receipts and safety incident reports — are kept in restricted, de-identified form for the statutory retention period and are not used for any other purpose.

Account data is retained while your account is active. Trip and bidding records are retained for up to 7 years to satisfy Nigerian financial and tax record-keeping requirements. Background location telemetry is retained for 90 days for safety investigation and fare dispute resolution, then deleted or irreversibly aggregated. Crash and diagnostic logs are retained for 12 months.

getgigaride.com uses strictly necessary cookies for session integrity and security, and optional analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; essential site functions will continue to work.

We protect personal data with TLS encryption in transit, encryption at rest for documents and identity records, role-based access controls, audit logging and regular security review. No system is perfectly secure; if a breach affecting your rights occurs, we will notify you and the Nigeria Data Protection Commission as required by law.

Giga Ride is not intended for anyone under 18. We do not knowingly collect data from children, and we delete such data promptly if discovered.

We may update this policy as the platform evolves; material changes will be announced in-app before taking effect. Questions or data rights requests: Data Protection Officer, Pickpadi Global Ltd (RC: 8229347) — support@getgigaride.com.